Family Care Associates is proud to be a Patient-Centered Medical Home (PCMH) recognized by National Committee for Quality Assurance (NCQA).  On August 15, 2022 we achieved recertification by meeting the highest standards of care set forth by NCQA.    

What is a Patient-Centered Medical Home?

A patient-centered medical home is a new concept in primary health care. At Family Care, our patients benefit from its model of coordinated, comprehensive, individualized care across all settings. Our physicians and staff are committed to health care centered around YOU, partnering with you to ensure all of you and your family's medical and non-medical needs are met.

Your Personal Physician

The relationship between you, your physician, and the care team (clinic staff) is the driving force behind a Patient-Centered Medical Home. Your physician will provide medical care that is right for you based on clinical guidelines shown to improve health.

Your Care Team

Your physician will direct the care team to coordinate your care based on your wants and needs. To improve efficiency, the team will plan for your appointment by reviewing your medical chart for up-to-date forms, check for recent testing, and ensure you are notified of results in a timely manner. The care team will work with you and any outside providers/facilities to effectively coordinate your healthcare across all specialties, including behavioral health. Your care team will make sure your appointment is timely, provide the specialists with your care summary before your appointment, and obtain the specialists recommendations after your appointment. If you are admitted to the hospital, you will receive care from a Family Care physician who is familiar with your health history. Upon discharge, our care team will review your hospital stay, make sure you return for follow-up care, and discuss any questions or concerns you may have about your treatment or medications.

Your Health

In return, we ask that you continue to be an active participant in your health care. We ask you to take charge of your health by responsibly managing and monitoring aspects of your care. In addition, you can help by being prepared and on time for your appointment and bringing a list of your medications and questions, following the care plan your physician has developed for you, and letting your physician know when you can’t. We are here when you need us; you can call our office, or follow the guidelines for reaching us during non-business hours for advice before going to the Emergency Room in a non-emergent situation.

Quality for You

Our PCMH is committed to providing same day appointments and offering expanded hours to meet your needs. We will use our electronic medical record, eClinicalWorks, to support the best care, quality, and safety by helping us to identify and provide for your needs and the needs of our entire patient population. Additionally, we are able to contact you via electronic reminders for appointments, preventative, and chronic care services.

Phone: (217)342-7000
Fax: (217)342-7002

  • Mon-Friday: 7am - 5pm
  • Sat: 8am - 10:30am